Frequently asked questions

The online order can be completed in four steps.

Step 1 - shopping cart overview:

Please check that the correct items and quantities have been accepted.

Step 2 - select address

Step 3 - Shipping & payment method:

Here you can select your preferred payment method.

Step 4 - check & send:

Here you can check whether all of your details and the order details are correct. If everything is in order, then just click on “Order with obligation to pay” and the order is ready. You will then receive an order confirmation by email.

You can order by phone on 0049 (0) 9561 5137787.

Send your order by email to info@lightbox-multicolor.com.

As long as your order is not in the dispatch warehouse, the order can still be canceled. Please contact our customer service.

In the lightbox-multicolor online shop, you can pay with PayPal and prepayment, for example.

Payment by PayPal:

You can pay safely and easily with us via PayPal. If you are already a PayPal customer, you can log in with your user data and make the payment. As soon as we have received your payment, usually within one day, your order will be processed immediately.

Payment in advance:

If you would like to pay in advance, you will receive the bank details and the intended use in the order confirmation email. You have 14 calendar days to transfer the invoice amount. During this period the goods are reserved for you. Your order will be processed immediately after receipt of payment. Please send the transfer to:

IBAN: DE16 7835 0000 0040 9801 46
BIC: BYLADM1COB

Please make sure that you state your order number as the purpose of payment when making the transfer.

All other payment options are listed in the footer of our shop.

The delivery time for goods in stock is:

Within Germany approx. 3 - 4 working days.

In all other EU countries including Austria and Switzerland approx. 5 - 7 working days.

We ship to the following countries:

Germany, Switzerland, Austria, France, Italy, Liechtenstein, Spain, UK, Norway

Every order within Germany is free of shipping costs.

Switzerland € 10.00

Austria € 10.00

France € 15.00

Italy € 15.00

Liechtenstein 15,00 €

Spain € 15.00

UK 15,00 €

Norway € 20.00

We send the goods exclusively with the GLS parcel delivery service. Parcels within Germany are delivered by GLS standard, parcels abroad with the responsible postal service in the country.

After the goods have been dispatched, you will receive a dispatch confirmation by email with the dispatch information. This contains a tracking number and a link to track the shipment, which you can use to track the delivery status of your package.

For deliveries to non-EU countries, additional duties, taxes and fees may apply. We cannot influence this.

You can return the goods received within 14 days without giving a reason. After receipt of the return, the amount will be refunded within 7-14 working days. Important: Please contact our customer service for a return. We ask you to bear the costs of the return yourself.

If possible, lightbox-multicolor products are repaired. If the goods cannot be repaired, you will receive a replacement free of charge. If you do not want a replacement, the purchase price will be refunded. Important: Please contact our customer service for a return.